At Clenzo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit or place an order through clenzo.pk, how we use it, and how we protect it.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you place an order or contact us, we may collect:
- Name
- Phone number
- Delivery address
- Email address, if provided
- Order details and order history
- Information you provide when contacting our customer support
We may also automatically collect limited information about how you use our website, such as browser type, device information, pages visited, and general website activity.
2. How We Use Your Information
We use your information only for purposes related to operating our business and serving you, including:
- Processing and confirming your orders
- Arranging delivery of your products
- Contacting you about your order
- Providing customer support
- Managing returns, exchanges, or other order-related requests
- Maintaining order records
- Improving our website, products, and customer experience
- Understanding website usage and marketing performance
- Showing relevant advertisements through services such as Meta, where applicable
We do not use your personal information for purposes unrelated to our business without a lawful basis or your permission where required.
3. Cookies & Tracking
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our store.
We may use services such as:
- Google Analytics to understand website traffic and visitor behaviour
- Meta Pixel to measure advertising performance and help us show relevant advertisements
Cookies may collect information such as pages visited, browsing activity, device information, and general website interactions.
You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.
4. Third-Party Sharing
We do not sell or rent your personal information.
We may share necessary customer information with trusted third parties only when required to operate our business, including:
Delivery & Courier Partners
We may provide your name, phone number, delivery address, and relevant order information to courier or delivery partners so they can deliver your order.
Payment Providers
Currently, Clenzo offers Cash on Delivery. If online payment options are introduced in the future, necessary information may be shared with the relevant payment processor to securely process your payment.
Website & Technology Providers
We may use trusted technology and service providers that help us operate our Shopify store, website analytics, advertising, and related services. These providers may process information on our behalf as necessary to provide their services.
We do not share more information than is reasonably necessary for these purposes.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no website or online transmission can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
6. How Long We Keep Your Information
We keep customer information for as long as reasonably necessary to:
- Complete and maintain records of your orders
- Provide customer support
- Handle returns or other order-related matters
- Meet applicable business, accounting, or legal requirements
When information is no longer needed, we may delete or securely dispose of it where appropriate.
7. Your Rights
You may contact us if you want to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where appropriate
- Ask questions about how your information is being used
To make a request, contact us at:
Email: contact@clenzo.pk
We may need to verify your identity before processing certain requests.
8. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children for purposes unrelated to providing our services.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Clenzo
Lahore, Pakistan
Email: contact@clenzo.pk
Website: clenzo.pk
Whatsapp: 0310 000 2829