Returns & Refunds

At Clenzo, we want you to receive your order in the right condition and exactly as you ordered it. Because our products are household cleaning sprays, we have a simple and clear returns policy.

1. Our Return Policy

We do NOT accept returns or refunds for change of mind.

Once an order has been delivered, it cannot be returned or refunded simply because:

You changed your mind
You no longer want the product
You ordered the wrong product by mistake
You do not like the product or its fragrance

Please review your order carefully before placing it.

2. When We Accept Replacements or Refunds

We may offer a replacement or refund if you receive:

A damaged or leaking product
The wrong product compared with what you ordered
A defective product, such as a faulty spray trigger upon first use

These issues must be reported within 24–48 hours of delivery.

3. How to Report an Issue

If there is a problem with your order, please contact us as soon as possible.

Send us:

Your order number
Your name and phone number
A clear photo of the product
A short video showing the issue, where applicable
A brief description of the problem

Email: contact@clenzo.pk

Please keep the product and its packaging until your request has been reviewed.

4. Replacement & Refund Process

Once we receive your request and review the provided evidence, we will let you know whether it qualifies.

If your request is approved, you may receive:

Free Replacement

We can send a replacement of the same product at no additional product or delivery cost.

Refund

If a replacement is not suitable or available, we may issue a refund.

Since Clenzo currently accepts Cash on Delivery, approved refunds will generally be made through an agreed bank transfer method.

The refund or replacement process will begin after the issue has been verified and approved.

5. Conditions for Eligibility

For damaged, leaking, wrong, or defective products:

The issue must be reported within 24–48 hours of delivery
Photo/video proof may be required
The product should be kept in its original packaging
For wrong or incorrectly delivered products, the product should remain unused
Defective products may be reported after first use when necessary to identify the defect
The order must be verifiable through our records

We reserve the right to reject a replacement or refund request if the issue does not meet these conditions or if sufficient evidence cannot be provided.

6. Important Note

Please check your package when you receive it. If you notice visible damage or leakage, take photos or a video before disposing of or opening the product and contact us promptly.

This helps us review the issue quickly and provide the appropriate solution.